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Get Advice: Live Chat | +1-626-655-0998 | Email

After-sale Service

All customers purchase via Router-switch.com will get the following after-sales guarantees:
No. Services Details
1 Product Warranty RSCare 3-year warranty for part of original new equipment
2 Product Maintenance Free Technical Troubleshoot
3 Return Merchandise Authorization Replace with a New, RMA or Used unit according to member level.
4 Returning and Refunds Returns and refunds are available, on the basis that you bear the cost of depreciation.

Frequently Asked Questions

1. How to return Faulty Goods?
Please refer to the Return Policy.

2. Who is responsible for product damage or loss during transit?
To guarantee the shipment safe, avoid damage or loss during transit, we’d like to suggest you buy shipping insurance (about 2% of PO amount). Especially, the destination is remote country or war risk area.
When you checkout your order online, you can add the shipping insurance. Or you can tell us & pay to us; we will buy the insurance for you.

Contact Us
We offer quick reply support via telephone and email, which guarantee that you can get response within 12 hours.
+1-626-655-0998 (USA)
+852-25925411 (Hong Kong)
+852-25925389 (Hong Kong)
sales@router-switch.com
(Sales Inquiries)
ccie-support@router-switch.com
Expert Technical Support
partner@router-switch.com
(cooperative partner)
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